Other solution providers told CRN the fee increase would incentivize customers to move to annual commitments rather than monthly subscriptions for the Microsoft 365 suite. Either way, it’s just one more thing to have to deal with and to have conversations about. “Either I have to take a hit or I have to pass a hit to my clients. “It’s kind of like adding insult to injury,” Lugo said, speaking of the expected fee on monthly subscriptions. Lugo has been working to help her customers-which include medical and professional services companies, some of which she’s worked with for nearly 15 years-by offering more flexible payment plans until their own revenue numbers return to pre-pandemic levels. It’s just that this is a big head scratcher.”Įmily Lugo, owner of a Computer Troubleshooters franchise in Greensboro, N.C., said she signed the petition because she has customers still struggling due to the pandemic and who would struggle even more with an additional price increase to keep the flexibility of month to month. “We’re hoping to get the word out and really try to at least start the discussion,” Guerra said in an interview with CRN. The petition was started a month ago by Bobby Guerra, CEO of Jacksonville, Fla.-based solution provider Axiom, and it has received 927 signatures as of Wednesday. Help us make sure this increase doesn’t go into effect in 2022 by signing.” It goes on to say, “If this policy goes into effect, it will cause ripple effects with our vendors like Ingram, Synnex and Pax8 and many others, as they struggle to implement this change in their automatic procurement portals and try to handle the additional price change management. Adding an addition 20 percent on these types of SKUs seems almost punitive in nature and, given the already 15 percent increase, is extreme,” the petition states. Month-to-month subscriptions “have been an invaluable tool to help with cost reduction during COVID and other economic events. An online petition launched by a solution provider CEO urges Microsoft to reconsider a 20 percent fee on monthly Microsoft 365 subscriptions that’s expected to take effect in March 2022, with the petition garnering more than 900 signatures so far.
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